File Recovery/Integrity within Circadian Risk

With every system that intakes files, whether that be photos, .pdf, .xls sheets, etc, there is the chance of making mistakes. These may include accidental deletion, uploading sensitive files that shouldn’t be shared, or associating with the wrong location/item/answer. This guide will cover the common mistakes people make and what the best course of action for you as a user of Circadian Risk can do to preserve the integrity of your files uploaded in Circadian Risk.

All files deleted from Circadian Risk are actually “soft deleted”. This means that they are marked for future “hard deletion” 60 days later. The Circadian Risk engineering team are the only ones who have access to and can recover files marked for deletion.

For files that have been deleted from the system mistakenly:
1. Please reach out to support-team@circadianrisk.com and detail what file(s) were deleted, including:
  1. A short description of what the file was
  2. The file name as it was available within the system (if available)
  3. The location/area within the Circadian Risk tool where the file was uploaded
    - Feel free to include a direct link to the respective page, we have deep linking that allows direct access to specific pages within Circadian Risk.
For files that have been uploaded to the Circadian Risk system that you want removed sooner than 60 days:
1. Delete the file within Circadian Risk to prevent other users from accessing the file
2. Reach out to support-team@circadianrisk.com and request that the file be deleted sooner than 60 days. You will need to provide details of what file(s) were uploaded, including:
  1. a short description of what the file was
  2. The file name as it appeared within the system (if available)
  3. The page/area within the Circadian Risk tool where the file was uploaded
    - Feel free to include a direct link to the respective page , we have deep linking the allows direct access to the specific pages within Circadian Risk