With every system that intakes files, whether that be photos, .pdf, .xls sheets, etc, there is the chance of accidental deletion, as well as uploading sensitive files that people do not want accessible within a system. This guide will go into those situations, and what the best course of action for you as a user of Circadian Risk can do to preserve the integrity of your files uploaded in Circadian Risk.
For all files that are uploaded to Circadian Risk, and resultantly deleted, they are available for 30 days in Circadian Risk’s backend. At this moment, the Circadian Risk team are the only ones who have access to this file back-up and repository.
For files that have been deleted from the system mistakenly:
Please reach out to support-team@circadianrisk.com and detail what file(s) were deleted, including:
A short description of what the file was
The file name as it was available within the system (if available)
The location/area within the Circadian Risk tool where the file was uploaded
Feel free to include a direct link to the respective page, we have deep linking that allows direct access to specific pages within Circadian Risk.
For files that have been accidentally uploaded to the Circadian Risk system mistakenly:
Please delete the file ASAP from wherever it was uploaded to prevent other users from accessing the file
Please reach out to support-team@circadianrisk.com and detail what file(s) were uploaded, including:
a short description of what the file was
The file name as it appeared within the system (if available)
The page/area within the Circadian Risk tool where the file was uploaded
Feel free to include a direct link to the respective page , we have deep linking the allows direct access to the specific pages within Circadian Risk